nenekPrivacy Policy

This page describes what we collect when you use nenek and how we keep that data protected. We at nenek take your privacy seriously and handle all personal information according to applicable data protection law. Our policy covers account registration, KYC verification, payment processing, game activity, and customer support interactions.

We collect data only for specific purposes—account creation, identity verification, payment processing, fraud prevention, and legal compliance. We do not sell your data to third parties. We do not use your information for marketing unless you opt in. We encrypt sensitive data and store it on secure servers.

If you have questions about how we handle your data, what rights you have, or how to request deletion or correction, please contact our support team during business hours.

What data we collect on nenek

We collect data at different stages of your nenek account lifecycle. When you register, we collect your email address and mobile phone number. We use these to verify your identity, send account notifications, and help you recover your account if you lose access. During KYC verification, we collect your government ID number, full name, date of birth, and proof of address. We use this information to confirm that you are the legitimate account holder and to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

When you deposit or withdraw funds, we collect transaction details—the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. We do not store your banking password or full card number; our payment partners handle that data directly. We retain transaction records for accounting, fraud detection, and legal compliance.

When you play on nenek—whether you are playing slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live tables, sportsbook markets covering Liga 1, Piala AFF, or other games—we record your activity. We log your stakes, results, winnings, and account balance changes. We use this data to calculate your account standing, detect fraudulent patterns, and provide accurate account history.

How we use your data on nenek

We use your email and phone number to:

• Send you account verification codes (OTPs) and password reset links
• Notify you of important account changes (new login, password update, withdrawal request)
• Respond to your support requests
• Communicate changes to our terms or policies

We use your KYC documents to:

• Verify your identity before processing your first withdrawal
• Comply with Indonesian and international anti-money-laundering (AML) regulations
• Detect and prevent fraud and identity theft

We use your transaction and activity data to:

• Calculate your account balance and process payouts accurately
• Detect suspicious patterns (unusually large stakes, rapid deposits and withdrawals, gameplay from multiple locations)
• Provide you with accurate account history and session reports
• Comply with financial reporting and tax obligations

Third parties and data processors

We may share your KYC documents with our compliance and AML teams, who review them for fraud detection and regulatory compliance. We do not share your documents with external AML agencies unless required by law.

Our customer support team may access your account details, transaction history, and KYC documents to resolve your issues. Our support staff are bound by confidentiality agreements and can only access data relevant to your support request.

If we are required by law or court order to disclose your data, we will do so. We may disclose minimal information to law enforcement, tax authorities, or regulators investigating fraud or money laundering. We will not disclose more than the law requires.

International data transfer on nenek

Our servers may be located outside Indonesia. When you use nenek, your data may be transferred to and stored on servers in other countries. Those countries may have different data protection laws than Indonesia. By using nenek, you consent to this transfer. We take steps to protect your data even when it is stored internationally—we use encryption, access controls, and contractual safeguards with our server providers.

Your rights and data management

You have the right to access your data. You can view your account information, transaction history, and game activity anytime in your nenek dashboard. If you want a formal data export, contact our support team and we will provide a copy within a standard business window.

You have the right to correct inaccurate data. If your name, address, or other account details are wrong, contact support and we will update them (subject to KYC re-verification if you change identifying information).

You have the right to request deletion of your data. If you close your account, we will delete your email, phone, password, and game activity records. However, we are required by AML regulations to retain minimal transaction records (date, amount, payment method) for a set period. We will purge identifiable information from these records as soon as the retention period expires.

We at nenek protect your data through encryption, limited collection, and clear policies—your privacy is a responsibility we take seriously.

Cookies and tracking

We use cookies to keep you logged into your nenek account and to remember your preferences (such as your preferred language or game category). Cookies are small files stored on your device. Most are session cookies that expire when you close your browser. Some are persistent cookies that remain for a longer period to improve your experience.

We do not use cookies to track you across the internet or to build a profile of your browsing habits outside nenek. We do not sell cookie data to advertisers. You can disable cookies in your browser settings, but this may affect your ability to use nenek.

Security and data breach

We protect your data with encryption (HTTPS for all connections), access controls (only authorized staff can view your data), and regular security audits. We use two-factor authentication (2FA) to prevent unauthorized account access. However, no system is non-specific info secure. If we become aware of a data breach that affects your privacy, we will notify you as soon as possible.

You are responsible for keeping your password confidential. Do not share your password with anyone. If you suspect unauthorized access to your nenek account, reset your password immediately and contact support.

Policy updates and contact

We may update this privacy policy as our practices change or as law requires. We will notify you of material changes by email or by posting a notice on nenek. Your continued use of our platform after such notice means you accept the updated policy.

If you have privacy questions, want to access your data, or wish to report a suspected data breach, contact our support team. We are available in English and Indonesian during business hours. You can reach us via email or in-app messaging from your nenek account. We aim to respond to privacy requests within a standard business window.

Our services are available only where local law permits. Users across Jakarta, Surabaya, Bandung, Medan, Semarang, and supported regions are responsible for verifying that their use of nenek complies with their own jurisdiction's privacy and data protection laws.