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DANA deposit and withdrawal

DANA is one of the most popular payment methods on nenek. To deposit using DANA, log into your account, navigate to the cashier, and select DANA as your payment method. Enter your desired deposit amount — we accept deposits in a wide range, from modest amounts to larger sums depending on your account tier and verification status. Confirm the transaction, and you will be redirected to the DANA app or web interface. Authorize the payment, and your funds typically credit to your nenek account within subject to verification. For withdrawals, the process is similarly straightforward: request a withdrawal from your account balance, select DANA as the destination, and confirm. Withdrawal requests are processed subject to verification windows; most complete within subject to verification during business hours. DANA transactions carry no additional fees on our platform.

OVO and GoPay usage

OVO and GoPay are widely supported on nenek for both deposits and withdrawals. When depositing via OVO or GoPay, the process mirrors DANA: select the payment method in the cashier, enter your amount, and authorize through the respective app. Deposits typically credit within subject to verification. Both OVO and GoPay require account binding and may request KYC verification if you are making a large transaction or withdrawing funds. KYC verification involves uploading a valid ID and proof of address; this process usually completes within 24 hours. Once verified, you can deposit and withdraw freely up to your account limits. GoPay and OVO both support recurring transactions, so you can set up regular deposits if you prefer. Withdrawal processing times are similar to DANA — typically subject to verification during business hours.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) offer an alternative deposit method for users who prefer traditional banking. When you select a bank VA option on nenek, we generate a unique virtual account number linked to your account. You can then transfer funds from your personal bank account to this VA number using your bank's mobile app or online banking platform. Transfers typically credit within subject to verification. Virtual accounts are particularly useful for larger deposits and provide a clear audit trail. To withdraw to a bank VA, request a withdrawal from your nenek account and specify your bank and account number. We will process the withdrawal back to your registered bank account; processing times vary by bank but typically range from 1–3 business hours. Bank VA deposits and withdrawals carry no additional fees on nenek's side, though your bank may charge standard transfer fees.

Fees, limits and verification

nenek does not charge deposit or withdrawal fees; however, your payment provider (DANA, OVO, GoPay, or your bank) may apply standard transaction fees. Deposit and withdrawal limits depend on your account verification level. New accounts can deposit modest amounts immediately; larger deposits and withdrawals require KYC verification. KYC involves uploading a government-issued ID and proof of address (utility bill or bank statement). Verification typically completes within 24 hours. Once verified, your limits increase significantly. We also offer tiered account levels — as you become a more active user, your limits may increase further. All limits and fees are displayed in your account settings. If you have questions about your specific limits, contact our support team.

Resolving a stalled transaction

If a deposit does not credit to your nenek account within the expected timeframe, first check your payment app or bank account to confirm the transaction was authorized and deducted. If funds were deducted but did not appear on nenek, gather your transaction ID (available in your payment app or bank statement) and contact our support team. Provide your nenek account email, the payment method used, the transaction ID, and the amount. Our team will investigate the transaction on our end and with the payment provider. In most cases, we can identify the issue and process a manual credit or refund within 2–3 business hours. For withdrawals that are delayed beyond the expected window, check your account status to see if additional verification is required. If verification is pending, complete it promptly. If verification is complete and the withdrawal is still delayed, contact support with your withdrawal request ID and we will investigate with the payment provider.